Ticketed Events

Cancellations are refundable up to 21 days before the scheduled event, after this time tickets become non-refundable.

Cancellations within 21 days of the event will be offered a refund if we are able to resell the tickets. If we do not sell your tickets before the event, we are unable to offer any refund or transfer.

Transferring tickets

We do encourage you to transfer your tickets to friends and family. We do not give physical tickets for you to pass on and all guest names are put on a guest list, so you will need to let us know the new guest name. Please email info@planetofthegrapes.co.uk if you wish to change the name on your ticket(s).

Please remember if you choose to resell the tickets yourself and we do not have the name of the new guest, we will not be able to give them a seat.

Event Rescheduling or Cancellation

If the event is rescheduled, all purchases will be honoured for the rescheduled event date or may be refunded in full. If you cannot attend the rescheduled event, you may transfer your purchase to another person. If the event is cancelled, all purchases will be refunded in full. After submitting your refund request in writing by email to info@planetofthegrapes.co.uk, please allow up to ten (10) business days for us to process your refund request.

Online Wine Purchases

If you believe you have received the incorrect, damaged or faulty wine please contact info@planetofthegrapes.co.uk to discuss further.